Privacy Policy

This policy describes what information we collect and how it is used and shared. As you review our policy, bear in mind that it applies to all Ariella Murahwa brands, products and services that do not have a separate Privacy Policy or that link to this policy.

What kinds of information do we collect?

Depending on which Services you use, we collect different kinds of information from or about you.

  • Things you do and information you provide.

    We collect the content and other information you provide when you use our Services, including when you sign up for an account, request a quotation, and message or communicate with your project/account manager. This can include information in or about the content you provide, such as the location of a photo or the date a file was created. We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.

  • Things others do and information they provide.

    We also collect content and information that other people provide when they use our Services, including information about you, such as when they view your public profile, comment on your project or product, view your testimonials, share your reviews and go to your links.

  • Information about payments.

    If you use our Services for purchases or financial transactions (like when you buy something on Ariella Murahwa, make a purchase in a product or sign up for a monthly package), we collect information about the purchase or transaction. This includes your payment information, such as your method of payment but does not include your credit or debit card number specifically. Your credit or debit card information is stored by our payments Providers, PayPal and PayFast and that information is never shared with us.

  • Device information.

    We collect information from or about the computers, phones, or other devices where you install or access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the information we collect:

    • Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.

    • Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.

    • Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

  • Information from third-party partners.

    We receive information about you and your activities on and off Ariella Murahwa from third-party partners, such as information from a partner when we jointly offer services or from an advertiser about your experiences or interactions with them.

  • Ariella Murahwa products.

    We receive information about you from products that are owned or operated by Ariella Murahwa, in accordance with their terms and policies.

II. How do we use this information?

We are passionate about creating engaging and customized experiences for people. We use all of the information we have to help us provide and support our Services. Here’s how:

  • Provide, improve and develop Services.

    We are able to deliver our Services, personalize content, and make improvements on our products by using this information to understand how you use and interact with our Services and the people or things you’re connected to and interested in on and off our Services.

    When we have location information, we use it to tailor our Services for you and others, keep your login credentials safe by comparing your locations, find support personnel in your time zone and create offers in your area.

    We conduct surveys and test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

  • Communicate with you.

    We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

  • Promote safety and security.

    We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption.

III. How can I manage or delete information about me?

You can manage the content and information you share when you use Ariella Murahwa through the privacy settings on your account. All your information and its various permissions are controlled form there.

We store data for as long as it is necessary to provide products and services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.

You can delete your account any time. When you delete your account, we delete things you have posted, such as your photos, reviews, messages, projects and all their associations. Keep in mind that information that others have shared about you is not part of your account and will not be deleted when you delete your account.

IV. How do we respond to legal requests or prevent harm?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the Republic of South Africa where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. Information we receive about you, including financial transaction data related to purchases made with Ariella Murahwa, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

V. How will we notify you of changes to this policy?

We’ll notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our Services via email.

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